Once you have received a link reference with pricing, you have two choices: 1. book direct with the airline as DIY and see if all is ok or 2. book the ticket with the PetDesk. Our pltaform covers all airlines, once you buy the ticket we book your ticket on the selected airlines best chance in getting an ok for your animal. As the booking are subject to many criterias, volume of crate, departure date, type of aircraft, destination protocoles, codeshares, finding the perfect flight will require time to have the right timeframe and flight details.

The PetDesk team will review your request, once the routes have been set and the possibilities worked out, you will receive the price reference on the whatsapp number you listed. You will need to book the ticket in order for the PetDesk to initiate the booking with the airlines. All changes during this time is free up to the moment we ask you to issue the ticket. You will need to be sure of the time schedule, flight details so we can confirm the ticket.

Airline will always ask you to book first and submit pet details after and see if you can take them or not. A true lottery. When you book your flights on internet, much will not be seen; ie. type of aircraft, codesharing, volume attribution, number of pets on the flight, authorization for the pets and much more. Once you book on internet, there is no going back, you have paid the flight and discover you cannot take your pet. With the PetDesk you buy your ticket first and but pets can be moved, airline changes,codeshares on all services and much more and this free of charge until your ticket is issued. Do not take a chance, book with the PetDesk.

All link references have a expiry time limit. On each reference you have the date and time of expiry. Once the time limit has been reached, the reference will go to grey. But no problem, you may reactivate at anytime. Do remember prices change according to dates and availability. There will be a price change anytime you reactivate. We recommend the sooner you book the better is the price. Don't leave it to the last minute.

Excess baggage and in-cabin are not part of your allocated baggage weight and are not included in your ticket prices. Due to airline volume and weight attribution it is to variable for the PetDesk tickets to include in-cabin or pet as excess bags and must be settled by the passenger upon check-in.

Every airline applies the same procedure, you book your ticket, give the details of your animal and they will advise if you can take your animal with you. If you cannot then you need to cancel the flight and buy a new ticket with a new airline. These procedures are applied by our airlines as well, but the difference is the changes in destination, dates, airlines is free before we issue the ticket preventing these cancellation situations. This saves you high fees. It is however not advised to cancel with us ater you have gained all the information as you will then be subject to the cancellation charge of EUR.370

Every airline applies different procedures, you will book your flight with a 1 hour to 4 hours transit, this is fine if between 1.5 to 2.5 hours, prior, you are risking that any delay in flight, you will miss the connection. Pets are not part of your baggage, so if you miss flight, high charges will apply to change this. If your transit is above 2.5 hours, the airline will send your pet to the animal station. There is cost associated to this. so the risks of you buying a ticket with an airline outside of the 1.5-2.5 hours transit, your pet may not be confirmed. Do not take a risk and buy your variable ticket with the PetDesk