Benefits from AVIFLEX Tickets and how to book them
Once you receive a link reference that includes pricing, you have two options: Book directly with the airline as a DIY approach to see if everything is satisfactory, or Purchase the ticket through PetDesk. Our platform encompasses all airlines, and once you buy the ticket, we will secure your reservation on the selected airline, maximizing the chances of approval for your pet. Since bookings depend on various factors—such as crate dimensions, departure date, aircraft type, destination protocols, and codeshare agreements—finding the ideal flight will take time to ensure the right schedule and flight details.
The PetDesk team will assess your request, and once the routes are established and options explored, you will receive a price reference via the WhatsApp number you provided. To allow PetDesk to proceed with the booking with the airlines, you will need to purchase the ticket. Any changes made during this period are free until we request you to issue the ticket. Please ensure you are confident about the schedule and flight details so that we can confirm the ticket.
Once your reservation is made, no airline will confirm your pet's spot on board without the necessary documents. The listed price will initiate the booking process, including communication with the airline to secure a 99% authorization for your pet. Please note that prices may fluctuate during this period. Prepayment ensures we receive confirmation as quickly as possible. If, for any reason, your pet is not accepted, you have the option to request a change – even to a different airline – or to cancel the ticket, subject to the terms of your ticket.
Airlines typically require you to book your flight first and then submit your pet details, leaving you in a bit of a gamble. When you book online, many important factors may not be visible, such as the type of aircraft, code sharing, capacity limitations, the number of pets allowed on the flight, and authorization requirements for pets. After booking, you may find yourself unable to take your pet, having already paid for the flight. With PetDesk, you can secure your ticket first while enjoying flexibility in moving pets, airline changes, codeshares, and more—all at no additional cost until your ticket is issued. Don’t take unnecessary risks; choose to book with PetDesk for peace of mind.
All link references have a expiry time limit. On each reference you have the date and time of expiry. Once the time limit has been reached, the reference will go to grey. But no problem, you may reactivate at anytime. Do remember prices change according to dates and availability. There will be a price change anytime you reactivate. We recommend the sooner you book the better is the price. Do not leave it to the last minute.
Excess baggage and items carried in the cabin are not factored into your allotted baggage weight and are not part of your ticket prices. Due to the variability in airline volume and weight allocations, the PetDesk tickets cannot encompass in-cabin items or pets as excess baggage; these must be addressed by the passenger at check-in.
Every airline follows a similar process: you book your ticket, provide your pet(s) details, and they will inform you if your animal can accompany you. If not, you'll need to cancel your flight and purchase a new ticket with a different airline. Our airlines implement similar procedures; however, we offer a key advantage: changes to destination, dates, or airlines are free before ticket issuance, helping to avoid cancellation scenarios. This helps you avoid significant fees. However, please note that if you decide to cancel after receiving all the information, a cancellation fee of €370 will apply only if the ticket has not yet been issued.
While each airline has its own procedures, you should plan for a flight with a transit time of one to four hours. A transit duration of 1.5 to 2.5 hours is ideal; anything less may put you at risk of missing your connection due to potential flight delays. Remember, pets are not classified as baggage, so if you miss your flight, you could incur significant fees for rescheduling. If your transit exceeds 2.5 hours, the airline will take your pet to the animal station, which also incurs additional costs. Therefore, purchasing a ticket with a transit time outside the 1.5 to 2.5 hour range may jeopardize your pet's confirmation. Avoid the risks by booking your flexible ticket with PetDesk.