Once you have received a link reference with pricing, you have two choices: 1. book direct with the airline as DIY and see if all is ok or 2. book the ticket with the PetDesk. Our pltaform covers all airlines, once you buy the ticket we book your ticket on the selected airlines best chance in getting an ok for your animal. As the booking are subject to many criterias, volume of crate, departure date, type of aircraft, destination protocoles, codeshares, finding the perfect flight will require time to have the right timeframe and flight details.

The PetDesk team will review your request, once the routes have been set and the possibilities worked out, you will receive the price reference on the whatsapp number you listed. You will need to book the ticket in order for the PetDesk to initiate the booking with the airlines. All changes during this time is free up to the moment we ask you to issue the ticket. You will need to be sure of the time schedule, flight details so we can confirm the ticket.

Airline will always ask you to book first and submit pet details after and see if you can take them or not. A true lottery. When you book your flights on internet, much will not be seen; ie. type of aircraft, codesharing, volume attribution, number of pets on the flight, authorization for the pets and much more. Once you book on internet, there is no going back, you have paid the flight and discover you cannot take your pet. With the PetDesk you buy your ticket first and but pets can be moved, airline changes,codeshares on all services and much more and this free of charge until your ticket is issued. Do not take a chance, book with the PetDesk.

The team will need to see the best flight possibilites, calculate the transit times, if codeshares exist, if the airline will take your pets and much much more. This may take from 1hr to 48hrs depending on the difficulties and routes chosen.

All link references have a expiry time limit. On each reference you have the date and time of expiry. Once the time limit has been reached, the reference will go to grey. But no problem, you may reactivate at anytime. Do remember prices change according to dates and availability. There will be a price change anytime you reactivate. We recommend the sooner you book the better is the price. Don't leave it to the last minute.

Excess baggage and in-cabin are not part of your allocated baggage weight and are not included in your ticket prices. Due to airline volume and weight attribution it is to variable for the PetDesk tickets to include in-cabin or pet as excess bags and must be settled by the passenger upon check-in.