All airports have some kind of Animal Reception Center, some just a room, some like Amsterdam and Frankfurt, very large sections where they have boxes for horses, kennels and caretakers that are available 24 hours a day. Of course these are few and far between. Most airports will have minimal service. The Pets animals arrive are taken to the cargo area where they await the border vet to examine the paperwork. This process takes +3-4 hours from the time your pet has landed. If your animals arrive as excess baggage then most likely they will not go through the ARC. To learn more go to our Facebook page for further questions.

As a AVI handling company we build, manage and set-up ARCS. With now over 24 years in the field we assure the right formats, day-to-day actions for any airports willing to enter the field of AVI handling. To reduce your stress and those of your pets, book with the PetDesk.

Airlines today will ask the passenger to make a booking, pay for the ticket, and then submit your animal information. They will review the request and tell you if the pets are accepted or not. The passenger may be redirected to the cargo number, if your pet is quite big or outside their normal size, or they will advise they are sorry and cannot authorize the animal. What happens then? The passenger must cancel the flight and buy a new ticket, awaiting the airline refund. This is quite a distress for the passenger and may be looked at as a bad service.

This is why buying your ticket with the PetDesk is a true advantage and financially viable. You will be immediately advised for your pets, check documents and flight logistics, and when the ticket is issued with the airline partner. A service driven advantage for you and your pets.

AVI Handling at an airport is similar to a grain of sand stuck in your shoe. It does not affect your daily handling but feels sore when a passenger complains or having trouble with the logistics from the aircraft to the final hands of the owner/passenger.

Developing a strategic PetDesk partnership with the PAN AVI handling service, will eliminate the sandstone and make available top of the line service for the passenger and their pets, both at the Passenger and Cargo Terminal. Make a contact with the AVI handling team of PAN Singapore.